Warranty
HIBOITEC brass light fixtures, copper light fixtures and LED bulbs are engineered to maintain optimal long-term performance for outdoor use, and we offer a lifetime warranty for these products.
Please review the detailed warranty terms for each product below, or scroll to the bottom of the page to learn how to submit a warranty claim.
- We cover all shipping costs for returns shipped to and from addresses within the contiguous United States (valid for U.S. domestic customers only).
- All warranty claims will be processed within 7 business days to minimize waiting time.
- We maintain replacement inventory for discontinued products to facilitate warranty exchanges. If a product covered under this warranty has been discontinued, we reserve the right to replace it with the latest iteration of the same item or an equivalent alternative product of comparable value.
For the full list of warranty terms and conditions, or information regarding warranty procedures for customers outside the U.S., please contact our certified HIBOITEC lighting specialists via customer service email: office@hiboitec.net (Service Hours: Monday – Friday, 8:00 AM – 8:00 PM China Standard Time), or visit the HIBOITEC Terms & Conditions page.
- Clearance items are excluded from HIBOITEC's standard warranty, as these are limited-time promotional goods.
| Product Category | Component Name | Residential Warranty | Commercial Warranty |
|---|---|---|---|
| Landscape Lighting | Brass / Copper Luminaires↓ | |||
| Landscape Lighting | Spotlight/Floodlight/Hardscape Light/Deck Light/Step Light/Well Light (In-ground)/Underwater Luminaire | Luminaire Body | Lifetime | Lifetime |
| Glass Shield / Lens / Glass Lamp Shade | Lifetime | Lifetime | |
| Connector / Movable Joint | Lifetime | Lifetime | |
| O-ring & Sealing Parts | Lifetime | Lifetime | |
| Surface Mounting Hardware / Bracket & Metal Hardware / Mount Bracket | Lifetime | Lifetime | |
| Lamp Holder Assembly | Lifetime | Lifetime | |
| Protective Lens | Lifetime | Lifetime | |
| Integrated LED Light Source & Optical Components (If Equipped) | Lifetime | Lifetime | |
| Landscape Lighting | Aluminum Alloy Luminaires↓ | |||
| Landscape Lighting | Spotlight/Floodlight/Hardscape Light/Deck Light/Step Light | Luminaire Body | 5 Years | 5 Years |
| Glass Shield / Lens | 5 Years | 5 Years | |
| Connector / Movable Joint | 5 Years | 5 Years | |
| O-ring & Sealing Parts | 5 Years | 5 Years | |
| Surface Mounting Hardware / Bracket & Metal Hardware | 5 Years | 5 Years | |
| Lamp Holder Assembly | 5 Years | 5 Years | |
| Protective Lens | 5 Years | 5 Years | |
| Integrated LED Light Source & Optical Components (If Equipped) | 5 Years | 5 Years | |
| Landscape Lighting | Path / Area Light↓ | |||
| Path / Area Light (Brass / Copper) | Pole / Lamp Base (Hat holder) | Lifetime | Lifetime |
| Lamp Head (Hat) | Lifetime | Lifetime | |
| Stem | Lifetime | Lifetime | |
| Glass Lamp Shade (Bulb/Lamp Cover Protection) | Lifetime | Lifetime | |
| Lamp Holder Assembly | Lifetime | Lifetime | |
| Integrated LED Light Source (If Equipped) | Lifetime | Lifetime | |
| Path / Area Light (Stainless Steel) | Pole / Lamp Base (Hat holder) | 10 Years | 10 Years |
| Lamp Head (Hat) | 10 Years | 10 Years | |
| Stem | 10 Years | 10 Years | |
| Glass Lamp Shade (Bulb/Lamp Cover Protection) | 10 Years | 10 Years | |
| Lamp Holder Assembly | 10 Years | 10 Years | |
| Integrated LED Light Source (If Equipped) | 10 Years | 10 Years | |
| Path / Area Light (Aluminum Alloy) | Pole / Lamp Base (Hat holder) | 5 Years | 5 Years |
| Lamp Head (Hat) | 5 Years | 5 Years | |
| Stem | 5 Years | 5 Years | |
| Glass Lamp Shade (Bulb/Lamp Cover Protection) | 5 Years | 5 Years | |
| Lamp Holder Assembly | 5 Years | 5 Years | |
| Integrated LED Light Source (If Equipped) | 5 Years | 5 Years | |
| Low Voltage Transformer & Accessories | |||
| Low Voltage Transformer & Accessories | Stainless Steel Housing | Lifetime | Lifetime |
| Toroidal Core | Lifetime | Lifetime | |
| Other Integrated Electrical Components | 5 Years | 5 Years | |
| Non-integrated Lithium Battery, Digital & Mechanical Timer | 1 Year | 1 Year | |
| Solar Landscape Lighting | |||
| Solar Landscape Lighting | Brass Luminaire Body | Lifetime | Lifetime |
| Other Material Luminaire Body | 2 Years | 2 Years | |
| Integrated LED Source | 2 Years | 2 Years | |
| Solar Panel | 2 Years | 2 Years | |
| Battery | 2 Years | 2 Years | |
| Motion Sensor | 2 Years | 2 Years | |
| LED Plant Grow Lights | |||
| LED Plant Grow Lights | Mechanical Components | 5 Years | 5 Years |
| Electrical Components | 5 Years | 5 Years | |
| Controller | 5 Years | 5 Years | |
| Accessories | 1 Year | 1 Year | |
| LED Panel Light & Recessed Lighting / LED Strip Light↓ | |||
| LED Panel Light & Recessed Lighting / LED Strip Light & Under Cabinet Lighting | Luminaire Housing, Accessories & Hardware / Integrated LED Strip / Light Housing | Lifetime | Lifetime |
| Integrated LED Light Source | Lifetime | Lifetime | |
| Power Supply | Lifetime | Lifetime | |
| Connector & Mounting Hardware | Lifetime | Lifetime | |
| Dimmer & Lighting Control Sensor | Lifetime | Lifetime | |
| Wiring Components | Lifetime | Lifetime | |
| Protective Lens | Lifetime | Lifetime | |
| LED High Bay Lights | |||
| LED High Bay Lights | Luminaire Housing | 10 Years | 10 Years |
| Bracket & Hardware | 10 Years | 10 Years | |
| Occupancy Sensor & Lighting Control System | 5 Years | 5 Years | |
| Integrated LED Light Source (If Equipped) | 5 Years | 5 Years | |
| LED Bulbs (12V & HIBOITEC Series) | |||
| LED Bulbs (12V & HIBOITEC Series) | Indoor LED Bulb | Lifetime | 10 Years |
| Outdoor LED Bulb | Lifetime | 10 Years | |
| Non-LED Bulbs | |||
| Non-LED Bulbs | Indoor Non-LED Bulb | No Warranty | No Warranty |
| Outdoor Non-LED Bulb | No Warranty | No Warranty | |
| Other Products & Accessories | |||
| Other Products & Accessories | Direct Burial Cable | Lifetime | Lifetime |
| Landscape Light Stake | 1 Year | 1 Year | |
| Landscape Light Connector | Lifetime | Lifetime | |
| Landscape Light Junction Box | Lifetime | Lifetime | |
| Digital Voltmeter | 1 Year | 1 Year | |
| Tools | 1 Year | 1 Year | |
Email our team at office@hiboitec.net (Service Hours: Monday – Friday 8:00 AM – 8:00 PM, Saturday & Sunday 10:00 AM – 6:00 PM EST) to connect with a certified HIBOITEC lighting specialist. Our team will troubleshoot product malfunctions or provide a return label authorization to initiate your repair or replacement request.
If our certified HIBOITEC lighting specialist confirms the item is defective or non-functional:
- (a) Return the product to our U.S.-based warehouse;
- (b) Contact HIBOITEC customer service to obtain an official return shipping label;
- (c) Ship the package back to our warehouse within the specified timeframe.
We will expedite your claim processing. Upon receipt of your defective returned product, our team will complete review within 3 business days. If the item is verified faulty, we will ship out a free replacement to you.
For returned items that are found to have no manufacturing defects, we reserve the right to charge diagnostic inspection fees and return shipping costs, to offset overhead associated with unnecessary warranty returns. Thank you for your cooperation, which helps us reduce costs stemming from non-defective return submissions.
Warranty Terms & Conditions
This warranty applies to the original purchaser only and is non-transferable. The warranty period begins on the date of purchase. This warranty covers defects in materials and workmanship under normal residential or commercial use, as specified above. Damage caused by improper installation, misuse, abuse, neglect, accident, modification, or environmental factors (including but not limited to extreme weather, corrosion, or water damage beyond product specifications) is not covered under this warranty.