Shipping policy


Shipping Policy

Welcome to HIBOITEC! We are committed to supplying premium golf cart batteries and delivering exceptional customer service. Please review the shipping policy below to ensure a smooth and reliable delivery experience.

Order Processing

Orders will be processed within 1–2 business days upon receipt of your order confirmation email (excluding weekends and public holidays). You will receive a separate notification once your order has been shipped.

Shipping Methods & Delivery Times

Standard Shipping

We offer standard shipping for all orders delivered within the Continental United States. Delivery typically takes 3–7 business days.

International Shipping

At this time, we do not offer international shipping. All shipments are limited to locations within the United States, including Alaska and Hawaii.

Shipping Fees

Free Delivery

Complimentary standard shipping is provided for all orders shipped to addresses within the Continental United States.

Delivery Restrictions

  • PO Boxes: Deliveries cannot be made to post office boxes. Please provide a physical street address for shipping.
  • Hazardous Goods: Certain products may be classified as hazardous materials under regulatory restrictions and cannot be shipped to select locations. If your order contains such items, we will contact you to present alternative shipping solutions.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You may monitor your shipment’s progress via the carrier’s official website.
If you have not received tracking information within 3 business days after placing your order, please reach out to our customer service team at office@hiboitec.net for assistance.

Delivery Issues

  • Delayed Deliveries: While we strive for on-time delivery, occasional delays may occur due to circumstances beyond our control, such as severe weather, carrier disruptions, or public holidays. We appreciate your understanding and patience.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, contact our customer service team immediately. We will coordinate with the shipping carrier to resolve the issue and arrange a replacement or full refund.

Address Modifications

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request, yet address changes cannot be guaranteed once order processing or shipment has commenced.

Returns & Exchanges

For complete details on returns and exchanges, please refer to our dedicated Return Policy page.

Contact Us

Should you have any questions or concerns regarding our shipping policy, please get in touch with our customer service team at office@hiboitec.net. We stand ready to assist you at any time.

Thank you for choosing HIBOITEC. We sincerely appreciate your business and look forward to serving you!